Frequently Asked Questions

Everything you need to know about shopping with Mélusine

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.

Do you ship internationally?

Yes, Mélusine ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.

Are your products sustainably sourced?

At Mélusine, we prioritize ethical manufacturing and sustainable materials. We partner with suppliers who adhere to strict environmental and labor standards.